Digital Database Products
DatabaseSharks provides digital database files that are delivered electronically after purchase.
Because our databases are digital products, purchases are final once the database has been delivered or downloaded.
Before You Purchase
We recommend reviewing the available database information before completing your purchase, including:
- Database coverage
- Country or market
- Available data fields
- Database size
- Sample data
- Product details
This helps you choose the database that best fits your business needs.
If You Experience a Problem
If you have an issue with your order, cannot access your purchased database, or believe the delivered file does not match the product purchased, please contact our team.
Email: hello@databasesharks.com
We will review your request and help resolve any delivery or product-related issue.
Questions Before You Buy?
If you need help choosing a database or have questions about the available information, please contact us before purchasing.
We’re here to help you make an informed choice.
Email: hello@databasesharks.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.